Shipping

SHIPPING POLICY


Shipping Overview: 
We are committed to delivering your By Molnia jewelry with efficiency and care. Below, you will find all the essential details to ensure a seamless delivery experience.

Free Shipping:
- We offer complimentary shipping within Belgium for orders exceeding €50. This is our way of showing appreciation for our valued customers.

Order Processing Time:
- Orders are processed within an estimated 1-5 business days. During this period, your items are carefully prepared and packed to maintain the high quality you expect from By Molnia.

Delivery Services:
- Our reliable shipping partner, DPD, handles all deliveries. Standard delivery timelines range from 2 to 14 business days, depending on your location and external factors. While we strive for timely shipments, please be aware that potential delays are outside our control.

Tracking Your Order:
- Once your order has been dispatched, you will receive an email with tracking details to monitor your shipment’s progress in real-time.

Responsibility for Additional Charges:
- Please note that any additional expenses incurred, such as import duties or customs fees, are the customer’s responsibility. We advise you to check with your local customs office for potential charges before placing your order.

Please note that it is the customer's full responsibility to provide the correct shipping address at the time of placing an order. If an incorrect address is provided and the shipment has already been processed or the shipping label has been created, we cannot be held accountable for any issues that may arise.

 

IMPORTANT NOTE:

• Packages that are not collected from the designated pick-up point within the specified time frame, or where delivery attempts have failed due to the recipient being unavailable or wrong address, and are subsequently returned to us, are not eligible for a refund.We kindly advise keeping track of your delivery status and ensuring timely collection of your package to avoid any inconvenience.By placing an order, you agree that providing accurate shipping information is your responsibility, and any errors or consequences due to incorrect addresses are at your own risk.

• Potential Shipping Delays During the Holiday Season: 

  Due to increased demand and high volumes handled by shipping companies during the holiday season, some orders may experience delays. While we strive to ensure timely delivery, we cannot guarantee that all packages will arrive before Christmas.
  

  By placing an order during this period, you acknowledge and accept the possibility of delayed delivery.

We aim to provide an exceptional shipping experience and appreciate your understanding and patience. For any questions or further assistance, please contact us at info@bymolnia.be.