FAQ
Q: Is By Molnia jewelry waterproof?
A:
Stainless Steel Jewelry: Stainless steel jewelry is remarkably resilient and can generally withstand exposure to water. You can wear it in the shower or when you come into contact with water without worrying about damage. However, to keep it looking its best, it's a good practice to wipe it dry after any prolonged exposure to moisture.
925 Sterling Silver Jewelry: We ensure that our jewelry is crafted from high-quality materials and plating to offer you premium products at an affordable price. However, even with these high-quality materials, fashion jewelry can still experience typical wear and tear over time.
Even though the jewelry can get wet, we recommend to take off your sterling silver pieces before activities like swimming, showering, or any long exposure to water. This will help your jewelry last longer and stay shiny.
Q: How should I care for my jewelry?
A:
General Tips for Jewelry Care:
Minimize Water Exposure: While some jewelry can withstand contact with water, it's best to remove it before swimming, showering, or engaging in prolonged water activities. Water can affect the appearance and quality of your jewelry over time.
Avoid Contact with Chemicals: Perfumes, lotions, and harsh chemicals can tarnish and corrode jewelry. Apply these products before putting on your jewelry, and allow them to dry completely.
Store Properly: When not wearing your jewelry, store it in a cool, dry place. Consider using a jewelry box or pouch to prevent scratching and tangling.
Cleaning: Regularly clean your jewelry to remove dirt, oils, and sweat that can accumulate over time. Use a soft cloth or a jewelry cleaning solution specifically designed for the type of jewelry you have.
Gentle Handling: Be gentle when handling your jewelry to prevent bending or scratching. Remove jewelry before engaging in activities that could put stress on it.
Remember that the better you care for your jewelry, the longer it will maintain its beauty and durability. Following these guidelines can help you enjoy your jewelry for many years to come.
Q: How can I return my order?
A: Returning your order is simple. Follow these steps:
1. Ensure that the item is within the 14-day return window from the day you received it.
2. Make sure the jewelry is unworn, undamaged, and repack it in the original packaging we provided.
3. You are required to include your order number. Kindly write the order number on a piece of paper and place it inside the box with the returned item.
4. Inform us of your return by sending an email. Include your order number, details of the item you're returning, and the reason for the return.
5. Ship the return to our address:
By Molnia
Diestsesteenweg 83,
3300 Tienen
Belgium
Please note that return costs are your responsibility, and shipping costs will not be reimbursed. If you have any further questions or need assistance, feel free to contact us via email. Your satisfaction is important to us!
• Products purchased during a sale cannot be returned or exchanged.
Q: Can I cancel my order?
To request a cancellation, customers must notify us via email within 24 hours of placing their order.